FAQ

We were audited by our last credit card processor and had to temporarily remove our 7-Hydroxy products. To keep them available, we created RAW ALX as a crypto-only site.

As of August 20th, we’ve reloaded our full inventory back on our main site (7hydroxyraw.com / rawmit.com) and are once again able to accept credit cards for all products.

RAW ALX will remain live for anyone who prefers to pay with crypto, but crypto is no longer the only option.

We made a page just for you... 'HOW DO I PAY WITH CRYPTO?'

At RAW, we’re a small, independent team committed to transparency, quality, and education around 7-Hydroxymitragynine — a naturally occurring alkaloid derived from the kratom plant.

Our mission is simple:

To provide the purest, most consistent 7-OH products available — and to do so with integrity, accountability, and full transparency.

We don’t chase trends. We don’t make medical claims. We’re not here to sell you on hype.

Instead, we believe in empowering our community with accurate information, third-party testing, and direct access to the raw compounds they’re researching and exploring.

We operate with a firm belief in freedom of choice and personal sovereignty, and we stand against the growing wave of misinformation and overreach surrounding this plant and its derivatives.

Our products are manufactured in medical-grade lab environments, undergo rigorous batch testing, and are always delivered with full COAs so you know exactly what you're getting.

7-Hydroxymitragynine (7-OH) is a natural compound found in very small amounts in the kratom plant (Mitragyna speciosa). To create a consistent and effective product, we use a semi-synthetic process that starts with mitragynine, the most abundant alkaloid in kratom.

Here’s a simplified breakdown of the process:

1. Extraction – Mitragynine is extracted from kratom leaves.
2. Conversion – Through a controlled oxidation reaction, mitragynine is converted into 7-OH.
3. Purification – The resulting 7-OH is isolated and purified using lab-grade techniques.
4. Testing – Every batch undergoes third-party lab testing to confirm potency, consistency, and purity.

This process allows us to offer a precisely dosed product made in a medical-grade environment. While 7-OH is lab-converted, it is not synthetic—it’s derived from the plant itself and enhanced through safe, controlled methods.

We currently accept:

• rawmit.com — All major credit cards (Visa, MasterCard, Discover, Amex)

• rawalx.com — Cryptocurrency only (Bitcoin, USDC, Ethereum, and more)

All credit card charges will appear on your statement as RAW ENTERPRISES.

Our CashApp and Venmo accounts have been closed due to the nature of our products. If you cannot pay by credit card and have ordered from us before, email us directly — we may be able to accommodate returning customers on a case-by-case basis.

ALL SALES ARE FINAL – PLEASE READ BEFORE ORDERING

Unfortunately, we do not offer refunds or exchanges. Natural alkaloids interact uniquely with every individual’s body chemistry. While we’re proud to have a loyal community that loves our products for their mouth-watering flavors and accurately dosed potency, we understand we may not be everyone’s cup of tea.

Because everyone responds differently, we strongly encourage first-time buyers to start with a small order to see how it works for them. Things like hydration, sleep, and even what you’ve eaten that day can all affect your experience.

Just as you can’t return a cup of coffee because it didn’t give you the exact energy boost you expected, you can’t return supplements simply because the effects were different than you anticipated.

•All sales are final.

•Once a product leaves our hands, we cannot restock or resell it — even if it’s sent back unopened.

•Every order is photographed at our co-packer’s facility before being sealed so we can verify exactly what was shipped.

•Missing or damaged item claims must follow our Unboxing Video Policy: https://rawmit.com/pages/return-refund-policy

• Fraudulent or false claims will be disputed with fulfillment proof.

You can read our full refund and return policy here: https://rawmit.com/pages/return-refund-policy

Payment Update:

Unfortunately, our CashApp and Venmo accounts have been closed—likely due to the nature of what we offer. We’re actively working on securing an alternative payment option as soon as possible.

If you’re unable to pay by credit card and have ordered from us before, feel free to email us directly. We’ll do our best to accommodate returning customers on a case-by-case basis.

Credit card charges will appear on your statement as RAW ENTERPRISES.

We take your orders seriously and pack them with care, but due to a rise in claims (some valid, others not), we now require structured verification for all missing item or damage claims. This policy protects both our customers and our business so we can keep offering the highest-quality products at the best prices.

Effective immediately, all missing product claims must include an unedited unboxing video.

We know this isn’t ideal for our honest customers, but it’s the only way to ensure fairness across the board.

Unboxing Video Requirements

For Powder:

• Start with the sealed shipping box visible in the frame.

• Show tape being cut open.

• Show full contents of the box.

• Powder must be weighed on video.

• Include calibration weight in the same video to confirm scale accuracy.

For Tabs:

• Start with the sealed shipping box (top and bottom) visible in the frame.

• Cut tape on camera.

• Show the entire contents of the box.

• Tabs must be counted on video.

Note on Tab Counts:

Our larger counts (50CT) are not done by weight — they are counted using pharmacy-grade pill counters for accuracy.

⚠️ Reminder on Tab Breakage

Our tabs are designed for consistency and potency, not brittleness. Due to their delicate nature, occasional breakage can occur in transit. Just like chips or cookies, this does not affect potency. If anything is actually missing, we will make it right — provided the unboxing video requirements above are met.

For more details, please review our full Refund Policy.

• Orders placed Mon–Fri before 12 PM PST (1 PM MST) ship the same day. Orders placed after the cutoff, on weekends, or on holidays ship the next business day.

• If you received tracking, your order has shipped — all labeled orders are picked, packed, and handed to USPS or UPS the same day.

• USPS often misses the initial scan, so tracking may not update until your package is out for delivery. This is normal and does not mean your order hasn’t shipped. Choose UPS for consistent same-day tracking.

• All delivery times except UPS Next Day Air are estimates only. Once a package leaves our hands, delays are outside our control.

For full details — including UPS Next Day Air’s guarantee terms, lost package policies, and shipping restrictions — please see our Shipping Policy.

 

If tracking reliability is your priority, UPS is the more consistent choice — packages are scanned the same day they’re picked up. USPS often misses the initial scan, so tracking may not update until your package is out for delivery (even though it shipped on time).

When it comes to speed, neither carrier is always faster — it often depends on your location. In some areas, USPS can even deliver sooner than UPS.

Guaranteed Services:

• Guaranteed next-business-day delivery. Approved NDA claims are reimbursed 50% of shipping costs in store credit when the guarantee is not met.
  
• Guaranteed Saturday delivery where eligible (rural/remote areas may default to Monday with cost difference refunded). Approved NDA claims are reimbursed 50% of shipping costs in store credit when the guarantee is not met.
  
• Guaranteed 1–3 day delivery, depending on destination. Approved claims are reimbursed 50% of shipping costs in store credit when the guarantee is not met.

Important: All guarantees are void if delays are due to weather or other force majeure events. All other services (Ground, Priority, 2nd Day) are estimates only and not guaranteed.

🛩️ NEXT DAY AIR GUARANTEE REFUNDS

Please read this carefully before reaching out about a delayed UPS Next Day Air package. We completely understand how frustrating shipping delays can be, and we want to be transparent about how this process works.

UPS Accounts & Who Handles What

• Our shipments go out under our co-packer’s UPS account, not ours.

• We do not have direct access to UPS’s systems.

• We cannot contact UPS directly about your package or file refund claims ourselves.

• All refund claims must go through our co-packers, who handle that process on our behalf.

Weather Delays — UPS’s Built-In Excuse

• If tracking shows “weather delay” (even if skies are clear), UPS will not honor a refund.

• UPS often uses “weather” as a catch-all reason for ineligible delays.

• Unfortunately, we have no ability to override this.

When a Delay Qualifies for a Refund

• Delay must be caused solely by UPS (missed scan, mechanical issue, operational delay).

• Claim is submitted to UPS through our co-packers.

• UPS may take up to 30 days to approve or deny the request.

• If approved, 50% of your shipping cost will be credited to your account in store credit.

Important Notes

• You do not need to follow up during this window — if we get an update, you will be the first to know.

• We cannot speed up UPS’s review process.

First off: always use a scale that reads to the milligram (0.001g).

Never eyeball powder unless you've already weighed it and are extremely familiar with how that amount looks. Each powder has a different density, so relying on visuals alone is inaccurate.

The Equation:

(Desired MG Dose) ÷ (Active % as Decimal) = Total MG to Weigh

Examples:

📌 Example 1: MITraMAX at 80% Active

You want a 40MG dose of active Mitragynine.

Calculation: 40 ÷ 0.80 = 50mg

✅ What Your Scale Should Read: 0.050g (50mg)

📌 Example 2: Powder Testing at 85% Active

You want a 40MG dose of active alkaloid.

Calculation: 40 ÷ 0.85 = 47.05mg

✅ What Your Scale Should Read: 0.047g (47mg)

Quick Tips:

• Calibrate your scale using proper weights before use.
  
• Flat, vibration-free surface away from air currents.
  
• Once familiar, you may recognize visual approximations—but always start with the scale.

As much as we’d love to offer free samples to everyone and let the results speak for themselves, we simply can’t under our current fulfillment process.

• In the past, we could include samples in orders, but now our co-packers pre-kit all products in bottles and pre-code every order. There’s no way to “go around” and add extras — everything is sealed and ready before it leaves the line.

• We understand the desire to try before committing, which is why we’ve made small-quantity options available at wholesale pricing. This lets you experience our products without breaking the bank.

• Truthfully — if you ordered just one tablet, you’d probably end up wishing you ordered more anyway!

Sadly, no — we no longer offer in-person pickups. When we handled fulfillment ourselves, we could occasionally arrange local pickups, and I genuinely loved those moments of connecting with our community.

Since passing off fulfillment to our co-packers in Utah, it’s no longer possible. Their massive warehouses process orders for hundreds of companies daily, and they simply don’t have the capacity to accommodate pickups.

• Think of it like trying to swing by an Amazon fulfillment center to grab your order — it’s just not something they can do.

• The good news? If you live in or near Utah, your order will likely arrive the very next day, no matter which shipping method you choose.

Yes! All orders are shipped in small, plain brown boxes with no indication of what’s inside. The shipping label lists the sender as RAW, so there’s no mention of the product or our website anywhere on the package. Your privacy is always our priority.