At RAW MARKETING, LLC DBA RAW, we pride ourselves on fast, reliable fulfillment and transparent expectations. Please read carefully before placing your order.

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SAME-DAY SHIPPING PROMISE

• Orders placed Mon–Fri before 12 PM PST (1 PM MST) ship the same day.

• Orders placed after cutoff, on weekends, or on holidays ship the next business day.

• If you received tracking, your order has shipped — all labeled orders are picked, packed, and handed to USPS or UPS the same day.

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TRACKING & CARRIER SCANS

• UPS: Recommended for consistent tracking — all packages scan the same day.

• USPS: Often misses the initial scan. Tracking may not update until your package is out for delivery. This is normal and does not mean your order hasn’t shipped.

• Once an order leaves our hands, carrier delays are beyond our control. Shipping times are estimates only (except UPS Next Day Air).

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SHIPPING OPTIONS (Delivery times are estimates — only Next Day Air is UPS-backed)

• USPS Ground Advantage – 3–5+++ business days (estimate)

• USPS Priority Mail – 2–5+ business days (estimate; often 4+ days)

• USPS Priority Mail Express – 1–3 days, guaranteed unless weather/force majeure exceptions apply

• UPS Ground – 3–5 business days, no PO Boxes (estimate)

• UPS 2nd Day Air – 2 business days, no PO Boxes, weekends excluded (estimate)

• UPS Next Day Air – Only option with UPS-backed delivery guarantee (see below)

• UPS Next Day Air Saturday – Saturday delivery where eligible; rural/remote areas may default to Monday delivery with cost difference refunded

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UPS NEXT DAY AIR GUARANTEE

Please read before selecting this option.

1. How it works:

• Shipments go out under our co-packer’s UPS account.

• We cannot contact UPS directly or file claims ourselves — all refund requests must go through our co-packers.

• Our co-packers have a dedicated staff member who handles these claims with UPS.

2. Weather delays:

• UPS may list “weather delay” even if conditions are clear.

• Weather delays are ineligible for refunds — this is UPS policy, and we cannot override it.

3. Refund eligibility:

• Only non-weather-related delays caused solely by UPS (missed scan, operational issue) are eligible.

• Claims may take up to 30 days for UPS to approve or deny.

• If approved, your shipping cost will be credited to you.

4. Important notes:

• You do not need to follow up during the review — if we get an update, you will be the first to know.

• We cannot expedite UPS’s review timeline.

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DELIVERED STATUS & LOST PACKAGES

• If tracking shows “Delivered,” that is proof of delivery. Any issues must be resolved directly with the carrier.

• No refunds or reships without a carrier claim.

• If a replacement is sent and the original arrives, it must be returned unopened or you will be invoiced and unable to place future orders until resolved.

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CUSTOMER RESPONSIBILITY

• Double-check your shipping address and chosen method before checkout — changes cannot be made after the order is placed.

• Do not choose UPS for PO Boxes — UPS does not deliver to PO Boxes.

• If your package appears lost, file a claim with the carrier before contacting us.

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SHIPPING RESTRICTIONS

We cannot ship to:

• States: Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin

• Cities/Counties: San Diego, CA; Denver, CO; Sarasota County, FL; Jerseyville, IL; Union County, MS; Franklin, NH

Orders from restricted areas will be canceled.

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IN SUMMARY

• All orders placed before 12 PM PST ship same day (Mon–Fri).

• If you received tracking, your order has shipped. USPS may not scan until delivery.

• All delivery times except UPS Next Day Air are estimates only.

• Once your package leaves our hands, delays are outside our control.

• Choose UPS if you need consistent tracking.